Concurrency
Help

Support

Small app, small support surface.

Common questions

Rates seem stale

Tap the footer line (“1 USD = X EUR”) to force a refresh — up to ten an hour. Rates refresh on their own about once a day, which is as often as the underlying central-bank and provider data actually changes. If the footer reads “Bundled” with a date instead of a time, the app could not reach the network and is showing the snapshot built into it on that date.

Amount slid too far

Tap the amount to open the keypad and type exactly.

How do I install the web app?

Two paths:

  • Chrome / Edge / Android: use the “Install” button in Settings.
  • iOS Safari: tap the Share button in Safari, then “Add to Home Screen.”

Currency not listed

We support 154 currencies. A few ISO 4217 codes are left out because no tradeable market rate exists for them. Use the search in the picker.

Report a bug or request a feature

Email concurrency-support@rabid.co with steps to reproduce.